The unified inbox
Every channel lands in one queue: WhatsApp, Telegram and web-form leads, each row marked with where it came from. Assign, tag and resolve without switching apps.
Connect. Engage. Convert.
Customer messaging that outgrows the founder’s phone.
One workspace for the conversations your business runs on: WhatsApp, Telegram, broadcasts, automations and the team behind them.
- Telegram
- Web forms
- Broadcasts
- Automations
See it in action
What CustomerDock does
Shared inbox
Every WhatsApp and Telegram conversation in one queue, assigned to whoever owns it.
Campaigns
Broadcast to a segment and let the sender pace itself inside each channel’s limits.
Automation & AI
Auto-replies, routing and follow-ups, with AI drafts for the teams whose plan includes them.
Contacts & segments
One record per customer, with consent history per channel and audiences that re-evaluate themselves.
Analytics
Volume, response times and campaign performance, broken down by channel and agent.
Roles that fit a real team
Owners, admins, managers, agents and analysts, each seeing exactly what they should.
Isolation you can audit
Each workspace is walled off by the database itself, not by a filter someone might forget.
Your data stays yours
Many businesses use CustomerDock, and each one works in its own sealed workspace. The seal is built into the database, not added on top.
- No other business can read your contacts or conversations, even if our app had a bug
- CustomerDock staff use their own separate access. There is no back door that switches security off
- Every admin change goes into a log that can’t be edited afterwards
- Team invitations work once, then expire
- Close your workspace and its data is deleted within 30 days
Every customer. Every conversation. One place.
Start with a free workspace, no card required. Connect WhatsApp or Telegram, then invite your team.
Questions? Ask us on WhatsApp · +60 11-3792 9129